Konica Minolta Honors Martin Group with Award for Service Excellence
February 14, 2013
Konica Minolta Business Solutions U.S.A., Inc. today announced that Martin Group of Lake Geneva, WI has been honored with a 2013 Pro-Tech Service Award, which recognizes those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction.
“Providing excellent service has become increasingly important in our industry, and Konica Minolta is committed to assuring the highest performance standards across our organization,” says James Ingrassia, vice president, solutions support division, Konica Minolta Business Solutions U.S.A., Inc. “The Pro-Tech Service Award represents Konica Minolta’s gold standard for service competence and proficiency. There is no higher honor for an authorized Konica Minolta dealer partner, and Martin Group should be very proud of its achievement.”
An eight time Pro-Tech Service Award winner, Martin Group, headed by John Stensland, President, is dedicated to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning lines of digital imaging products. To attain the Pro-Tech standard, each element of Martin Group's operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings. (photo at right - Mark Follett, Field Service Manager)
“The Pro-Tech Service Award is a mark of distinction which we are proud to showcase as it symbolizes our commitment to offering the best business practices in our marketplace,” said John Stensland, President. “This award certifies to our customer base that we have the skills, people and systems to keep their Konica Minolta equipment operating at the highest level of productivity. Fewer than 5% of all Konica Minolta branches or direct operations earn this award. Additionally, it provides our customers another great reason to count on Konica Minolta and Martin Group for all of their printing needs.”
