Our Promises
to you
Many vendors claim they have the best service. But what exactly does that mean for you?
At Martin Group we believe in telling you exactly what we mean - and living by our promises.
We Will
We Won't
- Sell you a device that we are not certified to service.
- Charge you a cost per copy (cpc) for scanning.
- Exclude normal consumable items, such as waste collection bottles, from your maintenance agreement.
- Exclude service rebuilds from your maintenance agreement.
- Skip doing your device's preventative maintenance (PM) checks.
- Install all computer-related drivers, software and train on the same day of delivery, or schedule according to your preferences.
- Install FleetView for automated meter reads and enhanced service data.
- Provide ongoing training for our service team so we can continue to achieve highest-in-the-nation training scores.
- Repair your device within four hours for emergency service.
- Dispatch service locally instead of from a national clearing call center.
- Stock all “high mortality” parts with your technician so your machine can be repaired on the first call.
- Ensure your deadlines are reached by fixing your device correctly the first time.
- Deliver a loaner device if your current device cannot be repaired within 24 hours, or run your jobs in our headquarters.
- Give your device the highest care on every preventative maintenance (PM) call and thoroughly clean it for highest efficiency.
- Reward our technicians based on their ability to perform accurate, quality repairs, not on the quantity of their calls.
